Learn more about the journey of Bill Bishop
By: Johanna Elattar
In the heart of our community on Main Street in Hornell, the Bishop-Johnson & DeSanto Funeral Home stands as a beacon of compassion, respect, and unwavering dedication. This revered institution, co-owned by Steve DeSanto and Bill Bishop, has a rich history that speaks volumes about its commitment to serving families during their most challenging times.
Bill Bishop purchased the funeral home in 1979, alongside his late partner Chuck Johnson. Originally a private residence, the building underwent extensive renovations and expansions to accommodate the growing needs of the community. Bill’s interest in funeral service was sparked by a high school friend whose family owned a funeral home, igniting a passion that would define his career.
One of the distinguishing features of Bishop-Johnson & DeSanto Funeral Home is its culturally diverse and religiously inclusive approach. The staff is meticulously trained to handle funerals across various faiths and traditions. Whether it’s a traditional funeral, a memorial service, or a celebration of life event, the funeral home ensures each ceremony is a true reflection of the deceased’s life and the family’s wishes.
The funeral industry has seen significant changes over the years, and Bishop-Johnson & DeSanto has adeptly adapted to these shifts. Cremations have become more prevalent, and the staff is well-versed in accommodating the increasingly private nature of families. They are skilled at organizing services on short notice and personalizing each funeral to meet unique needs. An example of their personalized service is a funeral where a farmer’s casket was placed on a hay wagon, highlighting their commitment to honoring individual legacies.
A typical day at Bishop-Johnson & DeSanto Funeral Home varies widely, encompassing paperwork, maintenance, and most importantly, supporting families through their grief. The staff assists with insurance, monuments, and notifying companies of a person’s passing. What truly sets this funeral home apart is its unwavering respect, compassion, and sincerity. The pristine maintenance of their property and vehicles further underscores their dedication to excellence.
The funeral home’s business volume increased significantly in 1986, and by 1997, a new branch was opened in Avoca under the name “Bishop & DeSanto.” Despite the growth, Bill and Steve view their work not merely as a business but as a way of life. The funeral home operates 24/7, with the team always ready to support families, often putting the needs of others above their own.
The gratitude from families who have been supported during their darkest times is the greatest reward for Bill and Steve. They believe that the family’s needs and wishes are paramount, providing solace and guidance during a period of profound loss.
Technology has revolutionized operations at Bishop-Johnson & DeSanto. All paperwork is now handled digitally, and the funeral home offers tribute videos and live-streaming services for those unable to attend in person. These advancements have made it easier for families to honor their loved ones in meaningful ways.
Bill recalls several memorable experiences, such as a funeral during a severe snowstorm where a tour bus got stuck in the cemetery, and a pandemic-era visitation where people drove up to pay their respects to the family waiting at the cemetery. These stories highlight the adaptability and dedication of the funeral home staff.
In recent years, there has been a noticeable shift towards celebrations of life instead of traditional funerals. Many families now opt to delay services to accommodate distant relatives, and weekend funerals have become more common as companies reduce bereavement leave. Bill and Steve advise those considering a career in funeral service to be prepared for a life-changing, emotionally demanding profession that requires selfless dedication. They also note the increasing presence of women in the industry, which was once male-dominated.
Understanding the financial burden that funerals can impose, Bishop-Johnson & DeSanto works with families to accommodate their budgets, and they collaborate with DSS to help manage costs.
The Bishop-Johnson & DeSanto Funeral Home is more than just a business; it is a pillar of the community, offering solace, support, and compassionate care to families in their time of need. Through their dedication, Bill Bishop and Steve DeSanto have created a legacy of service that will be remembered for generations to come.
